Booking Conditions and Terms of Business

Changes

CHH will make every effort to assist our riders wishing to alter their arrangements. A fee will be charged to cover administration costs of £50 per person per change. Any change can only be performed if vacancies are available at a suitable time, otherwise the change will become a cancellation. All changes should be confirmed in writing, signed by the same person who signed the original booking form.

Cancellation by our riders.

Any cancellation by our riders must be advised to CHH in writing, acknowledged and sent immediately to us and will come into effect the day it is received by CHH. Recorded delivery is recommended to eliminate doubt re delivery.

The following charges will be payable by the client, depending upon the number of days prior to departure date when CHH receives notice of cancellation:

• Up to 50 days prior to start – 20% of total cost of holiday

• Up to one month before (30 days) – 50% of total cost of holiday

• From two weeks (14 days) before – 100% of total cost of holiday You can insure against this, but it is your responsibility to take out a policy.

Amendments or cancellation by CHH

If the rider does not pay the balance of the holiday due by one month before departure date, CHH reserves the right to treat the booking as cancelled, and to levy cancellation charges. This does not apply to late bookings.

CHH reserve the right to modify the exact route and duration of each days riding. The descriptions of the route are the result of careful planning, liason between CHH and various bodies as well as advice given in the most recent Ordnance Survey maps. However yourselves and CHH must bear in mind that events may occur (fallen trees, new fences/styles etc) rendering routes impassable, requiring detours: equally pubs may be closed or attraction opening hours change . These are regrettably beyond our control, but we have checked all routes before use, and reserve the right to make changes accordingly. Every effort will be made to operate the ride as advertised, in the event of any material modification, or of any cancellation, CHH will use their best endeavours to find alternative arrangements of a comparable standard or to make a full and prompt refund of all monies paid by the client.

CHH will not normally materially modify or cancel any part of this ride within four weeks of departure, except in circumstances beyond our control. We will then use our best endeavours to offer our rider an alternative of comparable standard, or make a full and prompt refund of all monies paid to it by the client. CHH will then have no further liability to the client for costs or expenses, direct or calculated.

No credit or refund is possible for any unused element included in the ride price. No refunds or price reductions for partly or wholly unused accommodation facilities or services ordered by the client, or for meals not taken will be payable unless agreed upon via email or letter prior to booking and made clear on the form.

To secure your booking you should print off, complete and sign the booking form and send the original to Cumbrian Heavy Horses, (CHH) with a 50% deposit, in UK £’s, by money order or personal cheque made payable to “Cumbrian Heavy Horses”. 20% of the total cost of your ride is non refundable. Full payment is required a month before the start of the ride, unless otherwise discussed. The price for the ride is based on shared occupancy. In many locations it will not be possible, even if requested, to have a single room as there is no availability. Please bear this in mind!!

Your booking is accepted by CHH and becomes definite from the date when we confirm acceptance in writing or via email, let us know your preference. If, for any reason, CHH does not accept the booking, your deposit will be returned. CHH reserves the right not to accept a booking.

Your deposit is held by us and is subject to our cancellation policy as below. In signing the booking form you accept these terms.

It is assumed that all the riders are free to take photos of the group as we go. Anyone who does not want pictures/film of themselves to be used by other riders or on future promotional materials should notify CHH immediately,

CHH applies all reasonable checks to ensure that those involved in the preparation and provision of rides here at CHH’s maintain the appropriate standards.

The descriptions, information and opinions given on the website by CHH in respect of the hotels and other suppliers whose services are used are given in good faith, based on the latest information available at the time of booking. In the event of circumstances outside our control resulting in a limitation or withdrawal of facilities, we cannot be held responsible, and will do our utmost to arrange an alternative supplier, be it horse, accommodation etc.

The use by CHH of accommodation in connection with your ride is subject to their own conditions with which we have agreed in good faith on your behalf.

You are responsible for filling out the booking form as accurately and as truthfully as possible and under no circumstances to exaggerate riding ability or fitness level. We reserve the right to weigh all riding guests (results are always confidential) and we will not take anyone without Personal Insurance.

The rider understands that anyone riding or coming near a horse can suffer bodily or other injuries. Horses are unpredictable by nature. When frightened by real or perceived danger or when under stress, they can jump forward or sideways, run, buck, bite, kick or rear without warning. Risk of injury is inherent in this activity. The rider agrees to assume the risk of injury or death caused by horseback riding, and any other consequential losses resulting from such an incident.

CHH will not take anyone on this ride without an approved riding helmet at all times, and correct footwear and clothing; equally we will not take any rider under 18 years of age unless accompanied by a responsible adult, parent or guardian, unless by prior arrangement eg Duke of Edinburgh Award situations where support can be provided.

The rider is responsible for taking out all the necessary personal insurance including health and baggage insurance. Any passports, visas, health certificates, or other travel documentation required for the holiday must be obtained by the rider, whose responsibility it remains to ensure that these are in order. Any additional costs incurred (whether by the rider or by CHH on the clients behalf) as a result of failure to comply with such requirements are, equally, the riders responsibility.

Flights or other transport arrangements forming part of the holiday are subject to the conditions on the ticket issued by (and on behalf of) the carrying airline / transport suppliers and therefore your responsibility.

The contract and these conditions shall be governed in all respects by English law. Should the unlikely situation arise that you have a complaint about any aspect of CHH arrangements, the complaint should be reported immediately to us in order that we may be given the opportunity to correct the matter during your ride. We are unable to consider any complaints in respect of ride arrangements unless full details are received in writing within seven days of the ride’s end. We would rather keep open communication between staff of CHH and our clients on the ride itself to avoid any such situations.